# You have found a bug. What’s next?

## Bug or not? <a href="#bug-or-not" id="bug-or-not"></a>

In most cases, this will be misconfigured settings or misunderstood functionality, but sometimes it can be a bug (mistake) in application. So, let’s clarify how to detect that your case is a bug and how to submit a useful bug report to our support team.

First of all, you need to make sure that your case is a bug. To do this, please complete the following steps:

1. **Make sure that you have the latest version of the application.** We constantly release updates, containing the latest bug fixes, so your case can be one of those we have already fixed.
2. **Refer to the feature** [**documentation**](https://help.ampfutures.com/trading-platforms/quantower/general-settings) **and make sure that your case DOES NOT contradict its normal behavior logic**. Sometimes, some features logic in our application can be different from other applications that you are used to, and this is not a bug, but a subject to discussion or feature improvement. *If your case was solved on this step — please refer to our discussion groups and share your feature enhancement vision with other traders.*
3. **Try to backup & reset your settings to defaults and check whether your case appears now**. [More about settings reset can be found in our video manual](https://help.ampfutures.com/trading-platforms/quantower/getting-started/backup-and-restore-manager). Sometimes you can face strange behavior as a result of an accident (misunderstood) setting change. It can even be a single checkbox, switched on several days ago that you’ve forgotten about. *If your case was solved on this step, please roll back your previous settings and try to reset them per each panel by removing (renaming) its folders in the "Settings" -> "plug-ins" folder. You may also refer to our Support team with your case for additional help.*

## Reporting a bug <a href="#reporting-a-bug" id="reporting-a-bug"></a>

If both previous steps don't help you — your case may be a bug. Now you need to provide our Support team with a detailed description of your problem. The more information you give us — the faster we will help you. To formalize the bug report, we ask you to provide info using the following template:

* **Short description.** What you expect from your actions, and what you’ve got. Any useful info, that you think must help us to find this bug and solve it.
* **Application version.** It can be found on [About screen](https://help.ampfutures.com/trading-platforms/quantower/getting-started/application-updates); please mention whether you use a Beta version.
* **Connection.** Please specify the connection you used when your case occurred; maybe several names if it shows on both.
* **Steps to reproduce.** How we can reproduce your issue?

## Simple bug report example: <a href="#simple-bug-report-example" id="simple-bug-report-example"></a>

* **Short description** Can’t turn the chart price scale off. The price scale should hide but still showing.
* **Application version** 1.92.5 (Beta)
* **Connection:** AMP/CQG
* **Steps to reproduce** 1 - open Chart panel, 2 - right-click the price scale, 3 - click “show/hide” option

Please, once you finish the description of your case, please email it to our Support team <info@quantower.com> - We will respond to you and try to help as soon as possible.